When a PFMS or DBT payment fails, the resolution often requires support from banks, government departments, or Aadhaar authentication authorities. Below are the most reliable official contact and grievance channels currently available for citizens.
Central Government Support Platforms
- PFMS Helpdesk & Payment Tracking: https://pfms.nic.in (Navigate to “Helpdesk” or “Contact Us” on the portal)
- UIDAI Aadhaar Support (eKYC, updates, authentication issues): https://uidai.gov.in (Use the “Contact & Support” section for assistance)
- NPCI Support for DBT ecosystem and policy reference: https://www.npci.org.in (Visit “Contact Us” section for organizational support information)
- MyLPG (LPG DBT Subsidy – PAHAL/DBTL Support): https://mylpg.in
- National Scholarship Portal (Scholarship DBT complaints): https://scholarships.gov.in (Use “Helpdesk / शिकायत निवारण”)
- PM-KISAN Beneficiary Support: https://pmkisan.gov.in (Use the “Helpdesk” option on the portal)
- MGNREGA Rural Wage Support (FTO/FTO-PFMS failures): https://nrega.nic.in (Use “Grievance / Contact”)
Banking Support for Aadhaar Seeding & NPCI Mapper
DBT payment routing issues like Aadhaar not seeded, DBT flag disabled, mapper inactive, or demographic mismatch must be verified and corrected by your bank. You should request your bank to check the following in their system:
- Aadhaar seeded in CBS (Core Banking System)
- DBT flag enabled
- Aadhaar mapped as Primary bank for DBT at NPCI
- Mapper last updated date
- Name/DOB exactly matching Aadhaar
Public Sector Bank Official Support Links
- State Bank of India Support: https://sbi.co.in (Use “Customer Care” section)
- Punjab National Bank Support: https://pnbindia.in (Navigate to “Customer Care”)
- Bank of Baroda Support: https://bankofbaroda.in (Use “Contact Us”)
- Canara Bank Support: https://canarabank.com (Use “Grievances / Contact”)
- Union Bank of India Support: https://unionbankofindia.co.in (Navigate to “Customer Care”)
- Indian Bank Support: https://indianbank.in (Use “Contact / Grievance”)
- Central Bank of India Support: https://centralbankofindia.co.in (Use “Contact Us”)
State DBT & Welfare Escalation (Scheme-Level)
For state welfare transfers that appear on State DBT Portals Directory, complaints can be raised through your respective state dashboards:
- Andhra Pradesh: https://dbt.ap.gov.in
- Bihar: https://dbtbihar.nic.in
- Maharashtra Scholarship & DBT: https://mahadbt.maharashtra.gov.in
- Uttar Pradesh: https://dbt.up.gov.in
- West Bengal: https://bangla-sahayata-wb.gov.in
- Assam: https://dbt.assam.gov.in
- Karnataka: https://dbt.karnataka.gov.in
(Use grievance or support option available on each state portal)
What to Do Before Contacting Support
- Keep your UTR number (from PFMS) ready if generated
- Keep your Scheme Application/Beneficiary ID
- Bank passbook/account number and IFSC
- Aadhaar number and registered mobile status
- Screenshot or exact PFMS remark message
Typical Resolution Ownership
| Issue Type | Resolved By |
|---|---|
| Payment batch not released, no UTR | Scheme Department / State DBT Office |
| UTR generated but credit failed | Bank / NPCI Mapper Layer |
| Aadhaar authentication failed | UIDAI / Bank eKYC Layer |
| Aadhaar not mapped to any bank | Bank mapper push to NPCI |
| Name/DOB mismatch | Aadhaar update or Bank CBS correction |
| LPG subsidy routing | MyLPG + Bank Mapper |
| Rural wage FTO failures | State/NREGA Office + Bank |